Shipping policy
Shipping
Every woofkeys is made to order. After checkout you upload a few photos of your dog, we email you a free 3D preview to approve, and we produce and ship your woofkeys once you approve it. Estimated timings are shown on the product page; they are estimates in business days.
Rates (tracked)
- Italy: €8,90
- European Union: €12,90
- Rest of the world (including the United Kingdom, the United States and Switzerland): €14,90
Free shipping on orders of €120 or more (or the equivalent in your currency), which includes the 2-pack. Rates are converted to your currency at checkout.
Delivery times after dispatch
- Italy: 2–4 business days · European Union: 3–7 business days
- United Kingdom, United States, Switzerland: 5–10 business days · Rest of the world: usually 7–20 business days
Duties and import taxes
Orders shipped outside the European Union may be charged import duties, VAT or carrier handling fees by the destination country on delivery. These are paid by the recipient.
Tracking
You receive a tracking link by email when your order ships. Priority production, when purchased, moves your preview and production to the front of the queue; it does not change carrier transit times.